IT Department

The Enterprise Technology organization operates as part of the IT function, alongside AI, Cybersecurity, Process & Governance, and Enterprise Strategy & Delivery. The Enterprise Technology function delivers foundational services across Infrastructure, Network, Service Desk, and IT Service Delivery, operating as an integrated system rather than siloed teams.

In APAC, Enterprise Technology serves as the regional execution arm of the global IT organization, balancing global standardization with regional responsiveness.

Position Overview

The Director, Enterprise Technology, APAC serves as the regional leadership anchor for all IT operations across Asia Pacific, accountable for delivering reliable, scalable, and standardized IT services aligned to global frameworks while enabling rapid regional growth.

This is a hands-on operational leadership role with strategic impact, responsible for establishing a mature, self-sustaining IT function that evolves from foundational capability to autonomous regional execution over a multi-year horizon.

The Director will:

• Lead regional execution across Infrastructure, Network, and Service Desk functions

• Coordinate a matrixed operating model, with functional managers aligned to global teams

• Act as the primary escalation and engagement point for APAC business leadership

• Drive operational excellence, service maturity, and scalability aligned to APAC growth ambitions

The role requires strong cross-functional partnership across global IT, AI, Cybersecurity, Construction, Operations and business stakeholders to deliver integrated outcomes.

Essential Job Functions

1. Regional IT Leadership & Operations

• Lead day-to-day IT operations across APAC, ensuring high availability, service consistency, and SLA adherence

• Establish regional operational cadence, KPIs, and performance reporting aligned to global standards

• Serve as the primary escalation point for regional incidents, risks, and service disruptions

• Drive regional accountability for incident response, problem management, and continuous improvement

Aligned to plan requirements for formalized incident management and service discipline in APAC.

2. Organizational Build & Capability Development

• Build and scale the APAC Enterprise Technology organization from a distributed team into a fully staffed, multi-country capability

• Lead hiring, onboarding, and development of Infrastructure, Network, and Service Desk teams

• Ensure elimination of single points of failure and achieve sufficient regional coverage depth

Supports the strategy to move from a small team to a mature, multi-role organization with functional leadership.

3. Matrix Leadership & Global Alignment

• Lead regional coordination of functional managers while maintaining alignment with global IT leadership

• Enforce adoption of global standards, reference architectures, and operating frameworks across APAC sites

• Provide APAC input into global roadmaps, architecture decisions, and operational practices

Reflects the matrix structure where APAC managers report regionally and to global functional leaders.

4. Regional Scalability & Site Expansion Enablement

• Ensure IT readiness for new data center construction, expansion, and market entry

• Establish repeatable playbooks for site activation, deployment, and operational handover

• Partner with construction and delivery teams to embed IT requirements into project lifecycle

Aligned to APAC growth (multi-country expansion, >1GW capacity pipeline) and need for standardized deployment capability.

5. Service Excellence & Business Partnership

• Drive transition from reactive support to a proactive, business-aligned IT partner

• Establish customer satisfaction measurement (CSAT) and improvement programs

• Lead stakeholder engagement with regional leadership, providing transparency and trust

Supports strategic pillar of service excellence and visible business value delivery.

6. IT Service Management & Operational Maturity

• Advance ITIL maturity including incident, problem, change, and service level management

• Ensure accurate CMDB, service catalog development, and performance dashboards

• Drive implementation of structured processes supporting operational scale

Aligned to FY2027 introduction of Incident Manager and IT Service Management roles.

7. Vendor & Financial Management

• Manage regional vendor relationships aligned to global sourcing strategies

• Optimize spend through enterprise agreements and regional procurement efficiency

• Contribute to CIO-level financial tracking and value-based investment decisions

8. Culture & Team Leadership

• Build a high-performing, collaborative regional culture aligned to Vantage values

• Foster cross-functional teamwork across Infrastructure, Network, Service Desk, and Construction

• Establish communication rhythms that connect regional teams to global IT

Supports emphasis on culture as a scaling enabler in APAC growth.

Job Requirements

• 10–12+ years of experience in IT operations, infrastructure, or service delivery roles in enterprise or data center environments

• 5+ years of leadership experience managing distributed or regional IT teams

• Proven experience scaling IT operations across multiple countries or geographic regions

• Strong foundation in ITIL processes, service management, and operational governance

• Experience with data center infrastructure, networking, and end-user support environments

• Demonstrated ability to operate in a matrixed global organization

• Experience supporting new site builds, expansions, or large-scale deployments preferred

Core Competencies

• Operational excellence and execution discipline

• Cross-functional collaboration and influence

• Ability to balance global standardization with regional flexibility

• Strong stakeholder communication across technical and business audiences

• Leadership presence with ability to build and scale teams

Success Profile (What Good Looks Like)

• APAC operates with consistent SLAs and minimal reliance on cross-timezone escalation

• All sites aligned to global standards and reference architectures

• IT supports seamless expansion into new countries and facilities

• Measurable improvement in incident response, CSAT, and operational stability

• Strong alignment and partnership with global IT leadership and regional business teams