FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.
The Group Platforms team is responsible for identifying, defining, and managing digital product platforms and technologies to fulfil business objectives.
Lead multiple workstreams for the customer website platform (applications) and customer servicing digital dashboard to maximise customer servicing linking and impacting digital adoption and straight through processing
Digital product management and delivery of a single digital platform solution across the multiple markets (Regional digital Platform) with considering scalability and re-usability
Lead the product management and execution of the digital platform through extracting business priorities and fulfilling business needs at the regional level
Writes product specs/stories for major platform to deliver with no bugs on time with achieving successful business metrics
Proficiently engage with country business unit stakeholders as well as communicate with senior stakeholders at both country and group in relation to the digital platform
Demonstrate good and relevant application of design thinking methodologies towards the insights gathering of the platform, working effectively with assigned digital platform UX/UI team members.
Support appropriate decisions to ensure digital platforms are planned to support scalability, reliability and efficiency in maintenance across the regional markets.
Lead and coach Agile practices through design and execution efforts of the specific digital platform initiative
Ability to gather and document complex user and technical requirements, translate these to multiple business rules and logic specifications, organized within the scrum framework, and able to lead and execute with wider/cross functional technical development teams, and local QA teams.
Technically savvy to work closely with developers, understanding their technical capabilities and constraints
Implement squad strategyg from expertise in platform, features, product
Generate high value from user feedback that strongly influence platform direction
Ensure co-ordination design, development and deployment plans with business functions and technology solutions delivery teams.
Assess customer/users feedback and prioritize quick fix optimizations and longer-term strategic fixes
Develop, create and maintain a digital roadmap for the assigned digital platform
Define and drive for relevant digital platform performance that contributing to regional and local BUs business performance metrics.
Apply business acumen to extract insights from the digital dashboard, and drive initiatives and decisions s from the data insights
Strongly oriented towards results and delivering a high standard of digital platforms. Shares an inner drive that overcomes obstacles and appropriately leverages work-around solutions in order to remove impediments to the digital platform delivery
Able to mentor colleagues and team members on the Scrum environment and processes via the conduct of platform initiative.
Embed emerging technologies and techniques to optimize business benefits and improve operational efficiency.
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