The Sales Specialist is responsible for delivering excellent customer service and achieving sales targets through Cebu Pacific’s ticket offices and distribution channels. The role includes managing walk-in passenger bookings, providing fare and product guidance, handling exceptions and non-digital transactions, and ensuring compliance with ticketing standards. The Sales Specialist also supports commercial and sales initiatives while helping ensure the business continuity of the passenger sales function during irregular operations or disruptions.

• Assist passengers with booking, ticketing, and rebooking transactions in accordance with company procedures and fare rules.
• Promote Cebu Pacific products, services, and fare bundles to walk-in customers, providing timely and accurate information.
• Execute daily sales activities to meet revenue, upselling, and customer service targets.
• Ensure accurate handling of cash, credit card, and voucher transactions in compliance with financial and audit policies.
• Coordinate with internal teams (e.g., Revenue, Marketing, Customer Care, Airport Services) to support resolution of customer concerns.
• Participate in local sales initiatives, campaigns, and customer service improvement projects.
• Monitor customer satisfaction and provide feedback to help improve front-line operations.
• Support ticket office operations during disruptions or crisis situations, ensuring adherence to emergency and irregular operations protocols.
• Maintain orderly and professional service desks aligned with Cebu Pacific’s branding, safety, and health guidelines.
• Prepare and submit daily reports and ensure system records are updated accurately.

• Bachelor’s degree in Business Administration, Tourism, Hospitality, Marketing, or related fields.
• Training in basic ticketing, customer service, or sales operations is an advantage.
• At least 2-3 years of experience in ticketing, reservations, customer service, or front-line sales, preferably in the airline, travel, or hospitality industries.
• Working knowledge of GDS platforms (e.g., Sabre, Amadeus) is an advantage.
• Familiarity with digital and mobile booking systems is a plus.
• Experience handling customer escalations and operating in high-volume service environments.
• Strong customer service and communication skills.
• Sales-oriented mindset with the ability to promote products and meet targets.
• Organized and detail-oriented with strong problem-solving abilities.
• Proficient in MS Office applications and basic reporting tools.
• Able to work under pressure, handle difficult situations calmly, and respond quickly to operational changes.
• Willingness to work on shifting schedules, weekends, or holidays as required.