Responsibilities

Lead the sales team to achieve the Brand’s objectives and targets in terms of sales, profitability and service standard through resource planning and actionable initiatives to maximize business performance

Manage the business on a day-to-day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment

Establish and implement action plans to develop sales for each product category

Leverage your Customer Relationship Management (CRM) clienteling through understanding the customers' needs and handling customers’ complaints and queries

Uphold excellent quality in conjunction with efficient and friendly customer service

Monitor staff performance to ensure that excellent customer service is maintained. Offer effective resolutions through team guidance and decision-making

Make timely window and interior display changes proactively according to company VM guidelines to feature various new items

Oversee all facts of store daily operations and prepare regular reports for management review

Work closely with Retail Operations Manager in terms of decisions and procedures relating to business issue made at the store level and provide clear and informative business review

Requirements

Tertiary education in Retail Management, Business Administration, or related disciplines (Diploma / Associate Degree or above)

Minimum 8 years of relevant experience in luxury fashion retail industry with at least 4 years in managerial role

Strong leadership and analytical skill with business sense

Team player and problem solver; able to communicate well across all levels with strong interpersonal skill

Strong and exceptional clienteling and customer service skills

Proficient in Microsoft Office (MS Word, Excel, PowerPoint etc.), Chinese Word Processing and POS

Proficient in English, Cantonese and Mandarin

Full-time