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Requisition Number: 52340
Job Location: Central, HKG
Global Grade: Band 6
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 19/04/2026

Posting End Date:
:
Job Requirements
Perform end-to-end orchestration across all processes and services managed by Client Management
Engage clients throughout process, ensuring seamless delivery and client experience
Responsible for proactively managing the client account across client journeys to ensure the highest level of client service and relationship health
Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
Supports the Business on the client portfolio to ensure strong client delivery execution
Ensure alignment between CIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
Job Requirements
Bachelor Degree or above
Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
Ability to positively engage and build rapport with clients
Strong writing and presenting skills in English, Cantonese and Mandarin
Problem solver; looks for solutions and finds ways to progress despite blockages
Strong drive to deliver
Has a clear understanding of the client needs being serviced
Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
A team player with good interpersonal skills
Risk & AML certified as stipulated by Bank policy (role based)

Role Specific Technical Competencies

Manage Conduct
Manage Risk
Manage People
Operational
Process Management
Data Conversion and Reporting
Business / Product Knowledge
About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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