People

• Act as a brand ambassador, demonstrating professionalism through demeanor, appearance, and respect for others.
• Support the Café Manager in fostering a positive, engaging, and inclusive work environment.
• Assist in training, coaching, and motivating baristas to uphold service standards and performance goals.
• Provide real-time feedback to team members to enhance performance and customer interactions.
• Help with onboarding and talent retention efforts as needed.
• Step in as acting manager when required, ensuring seamless operations.

Customer

• Model and reinforce exceptional customer service, ensuring all guests receive a premium experience.
• Support the development of a sales-driven culture that converts walk-ins into loyal customers.
• Assist in handling customer feedback and resolving issues promptly.
• Build rapport with regular customers and assist in maintaining client relationships.

Brand

• Uphold brand presentation standards in store visuals, cleanliness, and service.
• Ensure the café environment reflects Ralph Coffee’s sophistication and lifestyle philosophy.
• Assist in executing brand initiatives, promotions, and local marketing strategies.

Business Objectives

• Support the Café Manager in meeting sales targets and operational KPIs.
• Help monitor inventory, staffing, and daily sales reporting.
• Identify and communicate local business opportunities or challenges to the Café Manager.
• Assist in analyzing sales data and customer trends to optimize performance.

Requirements

• Diploma or equivalent in Hospitality Management or related field (degree preferred but not mandatory).
• Minimum 3 years of experience in café/restaurant operations, preferably in a supervisory role.
• Proficient in PC skills, with the ability to analyze sales data & perform budget projection.
• Qualified Hygiene Supervisor by Hong Kong Food and Environmental Hygiene Department is a must
• Strong interpersonal and communication skills (Cantonese, Mandarin, and English).
• Customer-focused with a passion for service excellence.
• Ability to multitask, problem-solve, and work in a fast-paced environment.
• Team player with leadership potential and a proactive attitude.
• Basic business acumen and familiarity with sales-driven environments.