Describe a time I had to learn something new to solve a problem for a customer.
Tier Ii Technical Support Interview Questions
355 tier ii technical support interview questions shared by candidates
Have you looked into any other subsidiaries that are owned by Textron?
What is a layer 1 device?
How would handle multiple tickets from same customer?
To "save time" the interviewer immediately jumped to salary requirements which I thought was extremely odd. No questions about my background, experience level, etc.
What port is RDP listening on?
No difficult questions.
Linux experience?
What do you use to search for help?
I was asked what my process was for fixing an issue.
Viewing 1 - 10 interview questions
See interview questions for similar jobs
Tier Iii Tech SupportTier 1 Technical SupportTier 2 Technical SupportField Technical SupportHelp Desk AssociateService Desk AssociateField Technical Support RepresentativeTechnical Support Engineer Tier IiCustomer Service Desk AssociateTech Support RepresentativeCustomer Service Support Desk TechnicianTechnical Support RepresentativeEntry Level Network AdministratorField Support TechnicianField Support RepresentativeTier Ii Customer Service RepresentativeTelecommunications SupportTier Ii Technischer Support