Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo

      parcelhero

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: parcelhero reviews | parcelhero jobs | parcelhero salaries | parcelhero benefits
      parcelhero interviewsparcelhero Head Of Customer Experience interviewsparcelhero interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Head Of Customer Experience Interview

      16 Nov 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at parcelhero in Nov 2024

      Interview

      An "aptitude" assessment was sent our after I applied. After answering the first 3 questions the test abruptly ended and said "you do not meet the requirements for this job. The only question that I answered no to was years of experience in specific field. I have extensive experience matching the description, but not in the Senior Customer Experience role they wanted. I think they are missing many great applicants by only using this basic online test to find what they deem to be a suitable candidate.

      Interview questions [1]

      Question 1

      Do you have experience in the logistics/transportation industry?
      1 Answer

      Other Head Of Customer Experience interview reviews for parcelhero

      Head Of Customer Experience Interview

      13 Dec 2024
      Anonymous interview candidate
      Madrid
      No offer
      Negative experience
      Difficult interview

      Application

      The process took 1 day. I interviewed at parcelhero (Madrid)

      Interview

      I submitted my CV and was progressed to an unusual screening round of three automated questions - all of which apparently need to be answered 'yes' or else you fail to progress to next round of assesments. I truthfully answered 'no' when asked if I had Logistics/Transport experience, which would have been immedialtely apparent from my CV had anyone read it. I was then told I did not meet the requirements for the role and thus did not have the opportunity to attempt the next set of assesments. A waste of time for all involved.

      Interview questions [1]

      Question 1

      1. Do you have any logistics/transport experience? 2. Do you have CX experience? Cannot recall third question
      1 Answer

      Head Of Customer Experience Interview

      4 Dec 2024
      Anonymous interview candidate
      Madrid
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at parcelhero (Madrid) in Nov 2024

      Interview

      There's an assessment before any other step: Duration: 12 minutes. Tests on: Qualifying questions Typing Speed (Capitalization and Punctuation) Custom questions. A stable internet connection is recommended for the best experience.
      1

      Top companies for "Compensation and Benefits" near you

      avatar
      Google
      4.5★Compensation and benefits
      avatar
      Microsoft
      3.9★Compensation and benefits
      avatar
      Amentum
      3.5★Compensation and benefits
      SelfEmployed.com
      3.9★Compensation and benefits

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.