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      Customer Service Representative Interview

      13 Jul 2023
      Anonymous interview candidate
      Wentzville, MO
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 6 days. I interviewed at etrailer (Wentzville, MO)

      Interview

      I had a quick 15 minute interview with a woman named Jennifer, she was very friendly and set up an in person interview. I got there and she was waiting for me outside. She gave me a quick tour of the department I'd be working in and took me to a room for a meeting with two managers. They proceeded to ask me questions off a piece of paper and were writing down the answers as I was giving them. It was about a good 10-15 questions. After that we did an exercise where I was navigating their website finding answers to questions they had, kind of like a role play type of thing. I absolutely nailed btw. I also had to write a pretend email to a customer answering their question about a product. Anyways, they stepped outside for a few minutes and Jennifer came back and stated they needed more time to think about it. 😂 At that moment I knew I didn't get the job because they offer positions right after the interview. Their loss not mine.

      Interview questions [10]

      Question 1

      Tell me about yourself. What are your hobbies?
      1 Answer

      Question 2

      Give me 3 words to describe yourself
      1 Answer

      Question 3

      Tell me about a time when you had a disagreement with a coworker
      Answer question

      Question 4

      Tell me about a time when you disagreed with a process you had to follow
      Answer question

      Question 5

      Do you think it's ok to not have an answer to a question and why?
      1 Answer

      Question 6

      What did you dislike about your previous position?
      Answer question

      Question 7

      When selecting a new role what do you look for in a company?
      1 Answer

      Question 8

      Do you have any questions for me??
      Answer question

      Question 9

      Tell me about your most recent job and its responsibilities.
      Answer question

      Question 10

      What's a skill that you have that would make you successful here?
      Answer question

      Other Customer Service Representative interview reviews for etrailer

      Customer Service Representative Interview

      22 Mar 2021
      Anonymous interview candidate
      Saint Louis, MO
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at etrailer (Saint Louis, MO) in Mar 2021

      Interview

      It was a virtual interview after filling out an application that was unnecessary because it was just copying my resume into their screen. The interview lasted about 20 mins and was one on one.

      Interview questions [1]

      Question 1

      Tell me about yourself? Describe yourself in 3 words? Tell me about a challenge you had to overcome? What are you looking for in a job/ Why do you want to work here?
      1 Answer
      2

      Customer Service Representative Interview

      19 Aug 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at etrailer

      Interview

      Done remote due to covid. So far pretty easy and the questions are pretty basic interview questions and can be done with a cell phone. Seems like a nice environment.

      Interview questions [1]

      Question 1

      What is my greatest strengths?
      Answer question
      1

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