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      eRelevance

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      Client Success Manager Interview

      1 Nov 2017
      Anonymous interview candidate
      Austin, TX

      Other Client Success Manager interview reviews for eRelevance

      Client Success Manager Interview

      14 Nov 2017
      Anonymous interview candidate
      Austin, TX
      No offer
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at eRelevance (Austin, TX) in Oct 2017

      Interview

      Was contacted through Indeed Prime by Karen in HR/recruiting. Spoke with her on the phone briefly and then she set up the interviews for the next week. All 3 interviews so far have been comfortable without a ton of curveball questions.

      Interview questions [1]

      Question 1

      Tell me a time where you had to deal with a difficult customer. How did you handle it and what was the outcome ?
      Answer question
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at eRelevance (Austin, TX) in Nov 2017

      Interview

      Karen reached out due to a employee referral. We set up a meeting over the phone. It was roughly a 30 minute conversation. She wanted to invite me to come and interview in person. Because I live out of state, she was definitely willing to be flexible for when I could come in. However, I had a weekend trip in Houston and I drove up for a Friday interview. I definitely recommend you scope out the area beforehand if you are form the place because I got so lost even with the instructions in my email from Karen. They were super sweet about me getting lost though so that took off the built up anxiety. When I got there, I interviewed with 4 different people. They were all amazing and made the interview process fly by. I was there for 3 hours. I asked HR to give me a tour of the floor. It was super nice and everyone seemed friendly.

      Interview questions [2]

      Question 1

      They asked a lot of questions about someone being angry or upset with you.
      1 Answer

      Question 2

      Have you ever competed or solved something using a technique never used before? or it was something along those lines...
      1 Answer

      Client Success Manager Interview

      11 Sept 2017
      Anonymous employee
      Austin, TX
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at eRelevance (Austin, TX) in Aug 2017

      Interview

      Be prepared for behavioral questions, with specific scenarios. The staff was supportive, easy going and detailed. I was able to meet multiple employees from the operation, even the CEO made time for me.

      Interview questions [1]

      Question 1

      Provide an example of a time when you made a mistake and what did you learn from it?
      1 Answer