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      eDegreeAdvisor

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      Customer Service Interview

      4 Mar 2015
      Anonymous employee
      Detroit, MI
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at eDegreeAdvisor (Detroit, MI) in Jan 2015

      Interview

      They call ask you questions, then ask you which time is good for you. Then some one will email you to let you know if you hired and the next training starts.

      Interview questions [1]

      Question 1

      Are you a fast learner?
      1 Answer

      Other Customer Service interview reviews for eDegreeAdvisor

      Customer Service Interview

      11 Dec 2014
      Anonymous employee
      Dallas, TX
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at eDegreeAdvisor (Dallas, TX) in Dec 2014

      Interview

      Basically anyone with a pulse can get a job at eDegree - and it shows! The HR person conducting the interview acted bored, impatient and didn't really ask many questions. This attitude continued with the trainer. He was snarky and talked to the class like we were kindergarteners. But to be fair, many of the new hires in my group acted like kindergartners, making it hard for the ones of us who were serious about seeking a real work from home job opportunity. AND, its a total bait and switch on your pay. The $50 "bonus" you are told about during the hiring interview, is actually what eDegree pays to "reimburse" you for spending a full day in training plus time on your own doing "homework and a quiz" and then again the next day when you have another conference call before being thrown into live outbound calls for a couple of hours. The reality is you'll spent 20 hrs of your time with eDegree not earning a dime! Again, the $50, isn't a bonus, but rather a small reimbursement for your time spent in training, but you only get it after you've worked for the company a few weeks and/or logged 20 hrs on the dialer making/taking calls. As it was explained, the tier based hourly pay increase seems pretty difficult to attain, so you won't move up like you expect. This company doesn't seem interested in you making money. eDegree needs to be upfront and tell new hires that you won't be paid for any training, and the $50 is not extra pay and doesn't equal the minimum hourly wage offered for the hours you are going to put in to get trained and be proficient at the job. Their software system seems like its patched together and you have to jump back and forth between types of clients making searches for appropriate colleges, which can lead you to make simple error of omission - and fail your QA audits. Experienced call center employees will know to stay clear of this company. Too many issues, no pay, no benefits, wear and tear on your personal PC and equipment with no tech support, etc. = total waste of time!

      Interview questions [1]

      Question 1

      None - that was the problem.
      1 Answer

      Customer Service Interview

      6 Oct 2016
      Anonymous employee
      Virginia Beach, VA
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at eDegreeAdvisor (Virginia Beach, VA) in Dec 2014

      Interview

      Very quick and definitely wasn't told all that I would be doing...Was told I wouldbe doing no cold calling but that's all I ended up doing...very unprofessional.. Hara management was definitely not helpful had to figure out things on your own.

      Interview questions [1]

      Question 1

      What can you offer our company
      Answer question