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      Work From Home Customer Service Representative Interview

      10 Dec 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at eBay

      Interview

      Such a great experience! Loved the representatives and hiring managers I spoke with! I did the interview via HireVue and I felt very comfortable with the practice questions. The next interview will be a live interview via HireVue

      Interview questions [1]

      Question 1

      Name a time where you helped a customer get through a difficult situation
      Answer question

      Other Work From Home Customer Service Representative interview reviews for eBay

      Work From Home Customer Service Representative Interview

      27 Feb 2019
      Anonymous interview candidate
      New York, NY
      No offer
      Negative experience

      Application

      I interviewed at eBay (New York, NY)

      Interview

      I was turned down for an interview after submitting a resume with 12 years experience in the category they only needed 2 yrs in. I ran my resume and their job description through an ATS first which said I had a 79% chance of my resume not making it to a human eye which I was assured of the very next day after applying when an email was sent saying that in the few hours that they had my resume that I was "carefully considered" for the position but that they decided not to move forward with my application. The ATS rated my resume as overqualified for an entry level position. Based on subtle differences between my resume and the job description (such as using "proven record" instead of "proven track record") that my resume only had a 21% chance of being seen by a human. I couldn't care less, I would've liked the work from home work but I will probably make more from the article I'm freelancing about ATS tracking sabotaging good candidates and blinding employers from great candidates.

      Interview questions [1]

      Question 1

      How many years of customer service or call center experience do you have?
      Answer question
      1