I was shown pictures of five Fastly products, and was asked to describe three of them in detail as if I was working with a client to explain how each solution worked.
Customer Experience Program Manager Interview Questions
10 customer experience program manager interview questions shared by candidates
The recruiter interview is was mostly "tell me about your self" and "tell me about your past roles" The personality test asks you to stack rank your replies to various "what would you do in this situation?" where they give you 5 potential answers and you rank them best to worst. For the Hiring Manager interview they have 3-4 standard "Tell me about a time where..." type behavioral questions.
Are you available for a phone interview? Oh, on second thought we changed our minds, but will tell you the position is on hold.
About the experience and about all the projects I have handled
Tell me about a time when you made a mistake, and how did you handle it?
What challenges did I face during a recent project and how did I overcome them
What is your experience with NPS?
What is your experience with Customer Effort Score?
How would you handle X situation?
One question stuck in my mind: how do you handle a case of a victim of rape by a Bolt driver that contacted support and got a 20 zl reimbursement from the automatic system. And after I have provided my answer and suggestions for avoiding such scenarios in the future, the follow-up question was how do you know this is the first time happening? How do you push fleet drivers to switch to personal driving is also an example of a very narrow industry specific question that they have asked.
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