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      Customer Service Assistant Interview

      22 Jan 2016
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at bp

      Interview

      It took me just under two weeks to hear back after sending my application, and I was emailed an interview offer. The interview lasted roughly 40-60 minutes, and for about 20 minutes of the time I spent doing an assessment booklet and for the remainder of the time I interviewed. I did the assessment booklet first which consisted of health and safety situations, food safety and basic mathematics and patterns testing if you can spot differences. The health and safety questions were to determine what your responsibility is as a customer assistant in regards to shop lifters, food freshness, fuel spillage, attempts of underage alcohol purchases and employee safety. I also had to look at pictures where there was a clear health and safety violation - I had to point out the violation and explain what I would do if I walked into the situation and saw it unfold. I liked the assessment booklet as it does test each candidate on how they assess a day-to-day situation that will most likely arise on the shop floor. The manager took a copy of my ID and then started talking to me about my work experience, possible working hours and so on. Overall the interview was a really positive experience, it wasn't too difficult and I heard back a couple of hours later.

      Interview questions [2]

      Question 1

      Please explain your work experience (past employments) and how you would apply that experience to this job role?
      Answer question

      Question 2

      If you saw an employee climbing on shelves to reach for an item clearly out of their reach, what do you think you should do in that situation?
      Answer question
      19

      Other Customer Service Assistant interview reviews for bp

      Customer Service Assistant Interview

      6 Jan 2025
      Anonymous interview candidate
      Kewdale
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at bp (Kewdale) in Jan 2025

      Interview

      Pretty straightforward, however, it was disgusting to find that the organization would ghost you after giving positive feedback along with verbal confirmation. Should have a professional approach towards hiring, cannot just ghost applicants.

      Interview questions [1]

      Question 1

      (The interviewer had a questionnaire which felt like yes/no questions, was not a real interview. There was no conversation as the interviewer was writing down everything I said and I had to speak at a pace to ensure she could write everything)
      Answer question

      Customer Service Assistant Interview

      19 Jun 2023
      Anonymous employee
      Salisbury, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at bp (Salisbury, England) in Jun 2023

      Interview

      inviting and ran smoothly, conversation type of interview, no pressure. any questions i had could be answered straight away and seemed like a lovely environment to work in as i walked through the shop

      Interview questions [1]

      Question 1

      what were your past experiences
      Answer question

      Customer Service Assistant Interview

      2 Aug 2024
      Anonymous employee
      Twyford, Berkshire, South East England, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. The process took 2 days. I interviewed at bp (Twyford, Berkshire, South East England, England) in Jul 2021

      Interview

      I got the job just before turning 18, i would say the main advice is display and have experiences for traits that are desirable for an employer. e.g. Hard working, Self-motivated

      Interview questions [1]

      Question 1

      Give us examples of when you have previously dealt with a stressful situation?
      Answer question