I applied through university. The process took 2 weeks. I interviewed at YOOX NET-A-PORTER GROUP (London, England) in Aug 2016
Interview
Average, included phone interviews, then in person, then the assessment day where they gave various tasks out and at the end the conducted another 1 to 1 interview. Took around a month
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Other Customer Care interview reviews for YOOX NET-A-PORTER GROUP
I applied online. The process took 1 week. I interviewed at YOOX NET-A-PORTER GROUP (London, England) in Dec 2017
Interview
I applied online for the customer sales position. I had telephone interview which lasted 15 mn where I was asked about my career background. I found their application process to be very timely and structured but unfortunately I failed the typing test which I found confusing because there was no mock test to prepare me and I had no idea what they meant by using luxury tone.
Interview questions [1]
Question 1
tell me about luxury customer service?
how do you handle a difficult customer?
I applied online. I interviewed at YOOX NET-A-PORTER GROUP (London, England) in Feb 2017
Interview
Interviewed with the HR Manager and Customer service supervisor. Easy straight forward interview questions about my previous customer service experiences.
Was presented 2 tasks to correct grammar and to write an mock email.
Interview questions [1]
Question 1
When did you go out of your way to help a customer
I applied through university. The process took 2 weeks. I interviewed at YOOX NET-A-PORTER GROUP (London, England) in Sept 2016
Interview
lengthy, had a telephone interview, then a group assessment, then a 1:1 interview with management and lastly 1 week training with a test at the end, if you pass the test you get the job, if you fail you do not get the job
