I applied online. The process took 2 weeks. I interviewed at Xpressdocs (Fort Worth, TX) in Apr 2023
Interview
The interview was very relaxed and detailed. Leadership seemed very helpful and open to the learning curve. Great earning potential if you get some of the larger accounts. They also promote from in house which is very cool. A lot of upward mobility and growth. They also offer a hybrid work setting after your training is complete and you get up to speed.
I applied online. The process took 1 week. I interviewed at Xpressdocs (Fort Worth, TX) in Nov 2021
Interview
The interview lasted one hour. It included the Director of Client Services and an employee that I might be replacing. While I did not seem to be a good fit for that position, she cross interviewed me and suggested other positions I would be a good match for, based on my experience and skillset. The DCS asked very good questions related to my job experience and also gave an overview of the initial training and starting roles. She also answered my questions without being to vague. They will be reviewing with another manager and present an offer on Monday.
Interview questions [3]
Question 1
What does it take to be successful in client services and customer support?
I applied online. I interviewed at Xpressdocs in Apr 2021
Interview
Was immediately asked to take an aptitude test. You were not allowed to use any outside sources, and your interviewer was monitoring your progress silently. You were allowed to ask questions regarding technical difficulties, but not the exam itself.
It contained random bits of mathematics, pattern recognition, and the odd trivia-like questions (like American culture or WWII facts).
After the exam was over, the interview ended without any traditional back-and-fourth correspondence. If there was a secondary interview to cover this part, I did not get the chance to make it past that point.