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      Xerox

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      Tier I Tech Support Interview

      15 Jul 2015
      Anonymous employee
      Raleigh, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Xerox (Raleigh, NC) in Jun 2015

      Interview

      Interviewed with 3 Managers, via video imeet. Process moved pretty quickly. Interviewing managers were friendly and polite, and did ask many questions revolving mainly around how to approach different situation when speaking with a customer on the phone.

      Interview questions [1]

      Question 1

      Was asked how I would react to an angry customer? Was asked to describe what RAM is?
      1 Answer

      Other Tier I Tech Support interview reviews for Xerox

      Tier I Tech Support Interview

      12 Oct 2016
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at Xerox in Oct 2016

      Interview

      Applied online through Xerox, did several assessments. A few days later, received a call from a recruiter to do a phone interview. After the 10 minute phone interview, scheduled an iMeet interview with another recruiter a few days later. Did virtual interview with second recruiter, lasted about 15 minutes. He asked technical questions, what I knew & liked about the product I'd be supporting, and if the pay was sufficient. After that he scheduled an interview with a hiring manager. Did interview with hiring manager 2 days later, she asked the same questions as well as more roleplaying. She stated that I would hear back in a week or so. Recruiter from the first virtual interview called me an hour later and offered me the position.

      Interview questions [4]

      Question 1

      Why do you want to work from home
      Answer question

      Question 2

      Do you have any technical support experience
      Answer question

      Question 3

      what is RAM
      Answer question

      Question 4

      describe a time where you had to deal with a difficult customer
      Answer question

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