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      Wise

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      Customer Support Interview

      27 Feb 2022
      Anonymous interview candidate
      Tallinn
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at Wise (Tallinn) in Jan 2022

      Interview

      Just a Video and Email responding to the question. Won't interact with People. That's quite hard to convey our messages. you will get only one chance to complete your video assessment and 20 min for each email question.

      Interview questions [1]

      Question 1

      I'm looking at the Wise card and will be travelling. What will be the transaction fees when spending with the card and are there any limits to the amount I can spend? How many times in a month I can get money from a bank ATM for free and what is the cost after the limit? Hello there! How do I get and activate a Wise digital card? Can you please tell me the steps? I'm also interested to have more than one card and using them for online purchases. Do they work with Apple Pay as well, meaning that I could use them with my phone? Btw, I live in Iceland, if that makes any difference. Thanks a lot! I'm looking for a solution to pay for my bills every month from my personal Wise account. I'd like to avoid the hassle of setting up the transfers each month. Is it possible to have the payments deducted automatically from my account every time? If yes, what do I need to do? On average how many cases per hour did this agent handle in a day during the last week of June(28.06 - 03.07)? If the expectation is 6 contacts per hour (CPH) across all channels combined, which forms of communication could use some more attention from this agent? What could help them improve? You will be given a Graph for reference
      1 Answer
      7

      Other Customer Support interview reviews for Wise

      Customer Support Interview

      2 Apr 2026
      Anonymous interview candidate
      São Paulo, São Paulo
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Wise (São Paulo, São Paulo) in Mar 2026

      Interview

      It's a quick yet thorough interview with few steps done 100% through Google Meet. It's 100% conducted in the English language and includes a handful of questions regarding previous experience.
      2

      Customer Support Interview

      11 Apr 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Wise

      Interview

      Phone screen. Online interview. Easy for the most part. Nothing else to it really. And you have another interview with the leads and their leads. But there was never hard questions asked. Just general stuff

      Interview questions [1]

      Question 1

      Why did you want this position
      Answer question

      Customer Support Interview

      25 Feb 2025
      Anonymous interview candidate
      Paya Lebar,
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Wise (Paya Lebar, ) in Feb 2025

      Interview

      I went through two rounds of interviews for the role. First round: A video call with the recruiter, who mentioned they were looking to fast-track the hiring process and fill the role quickly. Because of this, there would only be two rounds of interviews. Second and final round: An in-person interview with two Customer Support Team Leads at their office. Although they stated they wanted to keep the conversation less formal, the interview felt overly scripted, as they read directly from their laptops. There was minimal eye contact, and they were heavily focused on typing notes throughout. A better approach would have been to divide roles, where one interviewer focuses on leading the conversation while the other takes notes, allowing for a more genuine two-way interaction. I was assured an update, including feedback on my interview by the end of the week, but this was not provided. Despite multiple follow-ups, I received no response and was eventually forced to reach out to a colleague who wasn’t directly involved in the process. 1 week and 4 days later, I finally received an automated rejection email with no explanation. This experience reflects a lack of professionalism in the recruitment process, both from the hiring team and leadership. Given that "Transparency" is one of the company’s core values, it was disappointing to see it not upheld in the hiring process.

      Interview questions [1]

      Question 1

      What did you do in a challenging situation with customers?
      Answer question