I was first contacted by a recruiter on linked in, from there she scheduled a phone screening and told me about what Wayfair is all about and about some open opportunities they have. At the end of our phone screening ( which lasted about 30 minutes) she scheduled a phone interview with a senior account manager. Before my phone interview I had to do a personality test which took me 45 minutes. The phone interview lasted about 30 minutes and he just asked basic questions about my work experience, how I kept repeat clients, and what motivated me. After the phone interview a couple of days later I was emailed to come in for an in person interview. The face to face interview was relaxed and more of a conversation and they had me write a response to two questions regarding a customer complaint and how I would respond to the customer. One hour after my interview my recruiter called to tell me I got the position. The whole process took one week.