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      Customer Support Specialist Interview

      28 Jan 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Wave

      Interview

      Two-step process, initial call with a recruiter and then a group call with a Team Lead Leads. Overall was a very welcoming interview process and they just want to know more about you and who you are.

      Interview questions [1]

      Question 1

      Q: How do you make a customer feel seen?
      Answer question
      2

      Other Customer Support Specialist interview reviews for Wave

      Customer Support Specialist Interview

      1 Sept 2022
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Wave (Toronto, ON) in Aug 2022

      Interview

      Really smooth, fun interview process. I applied on LinkedIn and received an email from the recruiter for a 30 minute phone interview. I was told it would be about a week to hear back, a few days later I received an email to move forward to second round with team leads via Zoom. That interview was a lot of fun- very relaxed, really let’s your personality shine. It was more of a get to know you type interview rather than a replay of your resume, however you can speak on your experiences to really let yourself show through. I had received a phone call with my offer within the week.

      Interview questions [1]

      Question 1

      Do you think you’re a nice person? Tell us about a time you did something nice for someone and how you think it affected them
      Answer question
      1

      Customer Support Specialist Interview

      19 Dec 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Wave in Sept 2021

      Interview

      The process consisted of an email confirming interest in setting up an interview, and scheduling a phone call to go over the job, and confirm if I was still interested. Once I confirmed, an interview was set up for the next week over Zoom. Interview was approximately 45 minutes, with two Team Leads. Interview felt more conversational, and the questions were in line and related to the position

      Interview questions [1]

      Question 1

      How do you handle difficult situations with a customer?
      Answer question
      1

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