Put in app online and took Mgmt assessment. Was called 1 1/2 weeks later and asked if I would be interested in interviewing for a P/T Cashier...(said yes even though I applied 4 mgmt position).
3 people on interview panel but only 1 person asked the questions. In answering the questions all 3 would take notes... writing down to some degree what I said and putting a number score beside the answer...(don't no what scoring scale represented and wasn't able to see clearly what they were writing as I was seated opposite of table). Before moving on to the next question (and after everyone had finished writing) the lead interviewer would ask the other 2 panelists if they needed further clarification on the answer or if they had any further questions as it related to response given. (Personal opinion-- I believe 1 of the interview panelist was there strictly to observe body language/posture ...as he took very little notes). There is a pause of silence after each response given to allow the panel to take their notes and I believe that's the time you're being "studied".
In total about 5 pages of questions were asked (guestimate is about 10-15 questions).. about 1 1/2 hours. All questions that were asked typically had 3 part Answers (what was the experience, how did you handle it and what was the outcome). So for example they asked-- Name a time when you found it hard to be courteous and how did you handle it and why did you handle it that way or if you had to do it again would you handle it differently? You'll want to be tentative in listening to the full question and answering it in full... My guess is if you did not answer the question in full the first time you 'lost points or rec'd lower points' than if you'd answer the question in full first time. They'll keep asking the same questions until you provide a Full (3 part answer). I gave all customer service or team lead/management oriented answers and examples to all the questions. I omitted personal experience examples and kept all examples job task related.
I asked after interview was complete if this was standard process for a Cashier position. Was told yes, they just implemented a new interviewing process to attract quality talent. Basically told me that their process is now geared toward finding folks who want to grow in the company and not earn a paycheck for 3-6 months and leave.