You place your application online, and in most cases just call the store a few days later. Afterwards, some team leads want an in person interview, some will just do a simple call to check availability and go over what the job entails. Afterwards, you do a background check and start your job.
I was interviewed by 2 senior managers. One asked me about my background and the kind of studies I did and why I applied for this position. Other manager gave me different scenarios and asked how would i response on those situations.
in person interview mostly happen. you will be asked some questions related to previous experiences and mostly customer services. interview usually take 30-45 minutes sometimes more if they invite you to participate in a group interview.
Interview questions [1]
Question 1
ask about your previous experiences related to customer satisfactions?
I was called in after submitting my resume and me and the hiring manager just went through my past experience to see if it aligns with what they were looking for.