I applied online. The process took 4 weeks. I interviewed at Waitrose (Hitchin, England) in Oct 2017
Interview
First you have an online test to secure an interview. Then at the interview there are two stages, a one to one interview and a group interview. There were two more senior members of staff monitoring the interview, asking questions and giving scenarios.
Interview questions [1]
Question 1
One question was talking about when you have learned from your mistakes.
They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers
it was a normal customer service interview with competency and situational questions and questions about yourself and all that kind of stuff. very basic part-time job interview that anyone could get through
Completed an online assessment that was harder than it seemed and then did an in person interview with one of the managers. She was very friendly and I felt at ease.
Interview questions [1]
Question 1
How would you deal with a customer who was unhappy with a purchase?