I applied online. The process took 2 weeks. I interviewed at Waitrose (Maidstone, England) in Nov 2018
Interview
Group interview followed by group task and informing the interviewer on what you would do in this position whilst working with other participants. This was then followed by a one to one interview .
Interview questions [1]
Question 1
In store situation question, relating to an fictional incident
They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers
it was a normal customer service interview with competency and situational questions and questions about yourself and all that kind of stuff. very basic part-time job interview that anyone could get through
Completed an online assessment that was harder than it seemed and then did an in person interview with one of the managers. She was very friendly and I felt at ease.
Interview questions [1]
Question 1
How would you deal with a customer who was unhappy with a purchase?