I applied online. I interviewed at Waitrose (York, England) in Nov 2014
Interview
You are invited to a group interview and asked to complete a task together such as sell this item to us. Then you get invited to a one -to- one interview to be asked competency questions and about your CV. Relatively straight forward process.
Interview questions [1]
Question 1
Why do you want to work for this company?
Name a time you have provided excellent customer service?
How have you gone above and beyond for a customer?
A group interview with others - straightforward questions shared with the group. A one to one interview after this with the section manager - this was also very informal. I was offered the job and accepted.
Good combination of online testing and in person situational questions in store. Testing beforehand had a range of questions including scaled responses and videos. In store questions were more team building
Interview questions [1]
Question 1
Situational questions - including how you’d respond to customer enquiries
I applied online. The process took 3 weeks. I interviewed at Waitrose
Interview
Group interview followed by 1:1 interview and right to work checks. As a group we had to respond to a list of scenarios and say what we would do in given situations.