I applied online. The process took 2 weeks. I interviewed at Waitrose (Coventry, England) in Sept 2014
Interview
group interview followed by a face to face interview. group interview involved taking part in small tasks just for the interviewers to see what you're like working with people. this is essentially just to find out if you are polite, can work as a team and have a bit of character! this is a job stacking shelves don't be nervous just show them you're a polite person who can think on their feet.
They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers
it was a normal customer service interview with competency and situational questions and questions about yourself and all that kind of stuff. very basic part-time job interview that anyone could get through
Completed an online assessment that was harder than it seemed and then did an in person interview with one of the managers. She was very friendly and I felt at ease.
Interview questions [1]
Question 1
How would you deal with a customer who was unhappy with a purchase?