The hiring process was fast only took 2 weeks. They were impressively fast on following up. So first you'll do the Online application. Be ready to be online for a while. It's a long application that's really more like a personality test. Then you'll receive an email for the Video interview where it's a one way interview and you get to answer a series of questions and you have a few seconds to answer. Then you'll receive an email for a phone interview and you'll need to choose when they can best call you. This is really more just to reiterate what you said on your video interview and a few more reminders on what to expect if hired. Then lastly the F2F interview where you are invited to the headquarters. First you do an ice breaker, then a briefing of what the job is, salary & benefits. Then finally a face to face interview with management. That's where my journey ended as I was not a match for the job.
Just be yourself. Research well on the company way before your F2F interview . They will definitely see right thru you if you're not fit for this job. Also helps if you're attractive and younger(cause this is a front line job after all!) on top of your work experience and how well you interview. So best of luck!
Interview questions [1]
Question 1
Why Virgin America?
Why Should we hire you?
Explain the time you did not agree on company policy and how you handled it?
Think back from your last job where you feel was your best working environment?
What type of working environment to do thrive the most?
Why the move to this job?
I applied online. The process took 4 weeks. I interviewed at Virgin America (Las Vegas, NV) in Sept 2016
Interview
I applied online and took the online assessment. Then a few weeks later, received an email to do a one-way interview recorded on video webcam or phone. There were 5 questions and you got 30 seconds after you read the question to prepare your answer and then about 2-3 minutes on each question to record answers. They give you a break between each question to compose yourself before you have to click on record, so that was nice. The questions were Tell us about yourself, Why Virgin America, Tell us a WOW moment where you went above and beyond for a customer? Give an example of a time when you were calm under a stressful situation. Why should we hire you? Then a couple days later I received another email that I passed the video interview and they would like to schedule a phone interview. Phone interview was very basic and easy. Why Virgin? Why do you want to be Guest Services Teammate? And asked if I had any piercings or visible tattoos. They explained the job title and training information. Then scheduled a F2F Interview at Virgin America. Interview was with the manager and supervisor and they went over the same questions from the video interview as well as explained what they are looking for in an employee and job needs. Waiting to hear back from the in person interview now. Wish me luck!
I applied online. I interviewed at Virgin America (Boston, MA) in Aug 2017
Interview
I applied on the Virgin America website to be a Guest Service Team Member in Boston I put in my application on July 10th and actually got an email back from them July 12th asking if I could attend an informational and interview session on July 14. So basically I heard back really quickly. Unfortunately I couldn't attend that specific one so they got back to me about a month later and asked me if I was available for August 16th, which I was.
As for the actual interview, we all met up at a hotel near the airport, signed in, and got in a big room for a presentation. I read a few reviews saying how there would be ice breakers and stuff but there wasn't anything. There were probably about 40 to 50 or so applicants in my afternoon session and they were only choosing 10.
After the information is given to you about the company (I suggest taking notes and jotting down names). They called me in to an interview and it was a 2 on 1 so no group interview for me. They ask you a few questions, I think I only got asked like 3 or 4 probably because I was talking so much, oops. It probably took about 15 minutes for the interview, so don't be worried if it feels too short. I only remember a few so i'll write those out.
Then they ask you to go back into the room and wait for them to call you out and tell you if you got the position or not. Thankfully I was lucky and I did, and I accepted. Then we did drug testing and background checks right at the hotel and after that you're free to go.
I applied online. The process took 2 weeks. I interviewed at Virgin America (New York, NY) in Jul 2017
Interview
I applied/sent my resumé on July 26th. Moments later I received an email on taking a one-way 20 minute interview.
I had my video interview on July 28th.
I haven't heard from them yet.
As a a Guest Service Teammate, weather is considered. Flexibility is important. Tell a time you were asked to work with some situations out of control (like weather problems)