I applied for the job and got invited to complete a straightforward online assessment a couple of days later. It included a personality test as well as a few questions that I had to answer by recording a video of myself. The second and final stage was a face to face interview with a team leader and a team manager. Everyone I met on the day was very friendly and welcoming. The interview itself included some competency based questions as well as a role play question. This was truly one of the best recruitment processes I've been in as the company gave quick feedback and kept me in the loop throughout.

Interview process was well structured, both interviewers were pleasant and professional. Interview began with small talk and then gradually into competency-based questions. "Tell me about a time where you dealt with a difficult customer" etc. Then a short role play scenario via laptop live chat.