I first received an email asking to be set up for a phone interview the week of Aug 3. I was showed numerous time slots and told to pick one. I selected the week of august 10th. In the phone interview she asked me questions of why I want to work for Verizon. What I liked about the position, benefits, credo and what I did not like. She asked me about myself and verified my employment history on my resume. The then asked me STAR interview questions. After this she told me I had successful completed the interview and I would move on to the next step, which was the assessment test. During this interview you can tell it is scripted and they follow a flow. Assessment. Many people will say that if you can read and write you can pass the test! This is not true. If you are a regular are advanced computer user it will be like reading or writing. If you are not, you will have a hard time passing. I took my test on the week of the 17th. I showed up and was brought to a room with computers in it. Kind of like a voting booth but no privacy curtain. You can shop around for more info about the test. But this is what I remember (Each section is timed – countdown). First part is a basic survey and questions. For example I desire a job where (I do nothing all day or I am challenged every day). The next part is your regular questions about ethics and stuff. You know the ones about if someone stole something would you tell the manager. The next part is listening to customer calls and deciding the appropriate answer from Very good to the worst. Next part was like bingo. A number popped up and you had to find it in the card on the left side of the screen and click it. The net part was typing. Retyping sentences and typing recorded sentences. The next part was call routing. Incoming calls can in and you had to transfer them to the right department while also verifying numbers on the left side of the screen to see if they match. There may be a few other things I missed but you can find those if you hunt through the interview list. Now I did not finish one section so if you did make it on one section do not worry as I still passed. I want to say quality of quantity but I only missed one section. Also there is the critical thinking one with the boat. Someone else explained it will on here. Like I said this test is not for everyone. I am a strong computer user who can multitask and type 54 wpm. If you are on here, more than likely you will be able to pass the test. If you were smart enough to research the position. But if you do not use the computer on a daily base or know how to type there is a good chance you will not pass the test. I was then setup for another interview the next day. This was a interview with a supervisor. She asked me a few behavioral questions. A few questions about the job and my resume. We also played some role playing. She acted like a customer and I tried to help her solve the problem. She then asked me to sell her a item. I was caught off guard completely but I still made it through. I am not a seller. After this my interview was over and I received an offer the following week. So in total it took 5 weeks before I walked in the door full time.