Call from a recruiter within hours of applying online. She did a quick 10 minute interview asking pretty basic questions: Why Verizon? Why this position? Etc. She said she liked me and wanted to move forward with the process which was an job assessment at the call cente two days later The assesment was a basic computer and listening skills test. Typing speed, multitasking skills, listening skills, etc. Very basic, nothing to panic about. I'd say a high school freshman could pass it. They tell you on the spot if you passed or not. Then they said someone from HR would be contacting me to set up a phone interview. She called the day I passed the assesment and set up the phone interview for the following day. The phone interview was all situational questions. Applying past work experience to the job and adapting your knowledge to the job. Use past experience from college, jobs, sports, anything that you can to relate to the question For instance: tell me a time you dealt with an irate customer, how you handled it, how the problem was solved, and what the outcome of everything was. After that interview she set me up with a face to face with a supervisor for the following day and it was a cake walk. Same situational questions and very laid back.