I applied online and was scheduled an online assessment. The assessment took a little more than an hour. It included a typing test, situational questions such as how you would handle specific situations involving honesty, integrity,etc. and how you would handle specific customer service scenarios. I received a call a call the next morning offering a phone interview. I was emailed an invite to schedule the interview with a couple videos (Verizon Credo and What it's like to work in their call center). I also received a document that listed salary, benefits, and what would be expected of me as an employee. The phone interview was easy. We discussed the information in the attachments to the email and my work experience. We did one roll play and she asked me a few situational questions. She told me I passed the interview and schedule an in person interview.