Once a resume is submitted on the Verizon website you are required to take a Hirevue assessment that takes about 45 minutes to complete. The assessment gages your work habits and how you would respond to certain customer interactions.
Interview questions [1]
Question 1
One part of the assessment requires that you listen to calls and then select if the information on the screen matches what the customer is stating such as name, account number, address,
I applied online. The process took 2 weeks. I interviewed at Verizon (Salt Lake City, UT) in Nov 2012
Interview
I had 2 interviews when I got hired as a customer service representative. 1 phone and 1 in person with a supervisor. I got to tech support after a year as they hire a lot within, then I had only 1 interview then and a technical exam.
Interview questions [1]
Question 1
Describe a problem you had with a customer and how you fixed it?