Assessments in Maths, English, customer service, and an interview which was on Teams for a working from home post. The two interviews I had were sympathetically conducted with standard customer service questions.

I applied for the job on a Saturday and got a call back from them on the Monday and arranged for an written assessment and a 1 to 1 interview on the Thursday morning. The written assessment was a spelling, grammar and numeracy test which was fairly easy and the 1 to 1 interview was also easy with the standard questions usually asked at a telephone advisor interview. Even though I had a pleasant experience at the actual interview I am very disappointed with the treatment after. I was told I would find out within 24-48 hours as they needed people to start in two weeks time and I needed to handed my notice in at work, didn't hear anything at all by the following Wednesday so I called up myself, spoke to someone else and they told me the recruiter was at an interview and would call me back as soon as she could, haven't heard a thing since which was nearly 2 weeks ago. Wish they would of told me that I hadn't got the job so I could of learned what I done wrong at the interview so I didn't do it again. Also the waiting around and wondering wasn't very nice either.