I was recruited off LinkedIn and praised how the position would be a great fit for my skills and background. It took this first recruiter a week and a half to respond and schedule an interview with a second recruiter, after asking me to send a copy of my resume. When speaking to the second recruiter (who was never sent my resume from the first one) I was told the job was filled and I should apply to a similar position. After interviewing with the second position, I was told I was not a fit, when in fact was the reason I was told to apply in the first place. The whole process was chaotic and unprofessional.
Other Customer Success Manager interview reviews for Vector Solutions
First is a phone call with HR. Then interview with hiring manager. Then the next manager and Director. Very repetitive questions and frustrating process. They want you to take a test on a spreadsheet.
Interview questions [1]
Question 1
Explain a time when you de-escalated an unhappy customer?