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      Vanguard

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      Top companies for "Compensation and Benefits" near you

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      Kerala Financial Corporation
      3.7★Compensation and benefits

      Client Service Associate Interview

      12 Nov 2014
      Anonymous interview candidate
      Phoenix, AZ
      Declined offer
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Vanguard (Phoenix, AZ)

      Interview

      Pretty typical first round interview, have some base knowledge about what is going on in the market and how mutual funds, index funds and ETF's operate. Once they fly you out it is about 2 hours of interviews and 2 hours of information on the company. 1 hour is behavioral based and asks different questions along the lines of "When have you been in the position that showed ________ and what was the result?" the other hour is a case study putting you in a situation you would face when you start on the phones. Your interviewer acts as the client and will try to make you flustered. Fairly easy and very basic, just be personable and genuine.

      Interview questions [1]

      Question 1

      Kept on asking questions about past experiences dealing with clients, we're all college students so no one has legitimate experience thus its hard to come up with examples.
      Answer question