I applied online. The process took 1 week. I interviewed at Vanguard (Scottsdale, AZ) in Jan 2016
Interview
Phone interview, then personal interview and then the job offer. If you pass the phone interview, there is a good chance you will get hired. The people doing the interview don't know anything about the job. Asking them questions specific to the jobs is a waist of time. The interviewer only knows the job description that was handed to them for the interview.
Interview questions [1]
Question 1
Tell me a time you handled a difficult customer and what steps did you take.
Two stage interview process but it was good, two people interviewed me at the first stage and last stage was with a senior manager. They seemed friendly but nice. Interview was rather tough.
3 interviews, 2 via phone, 1 via zoom. Were straight forward, and friendly. Mostly asked behavioral and previous work experience questions. Were very clear about the process and follow ups.
Interview questions [1]
Question 1
Tell me about a time you dealt with a customer that was not happy with
I applied online. The process took 4 weeks. I interviewed at Vanguard (London, England) in Jun 2024
Interview
Straightforward and clear with plenty of opportunity to ask questions and understand deliverables of role. Previous experience explored together with transferable skills and opportunities for career progression outlined. Scenarios explored for transferable skills.
Interview questions [1]
Question 1
Give me an example of how you dealt with a difficult customer and addressed their dissatisfaction.