I applied through university. I interviewed at Vanguard (Malvern, PA) in Dec 2016
Interview
Met them at a career fair, then if they pass you along to the regional recruiter you will get an email to set up a phone interview. After that the phone interview is pretty easy and standard, then at the end of mine she set up a time for me to come down and interview in Malvern. Then the interview was about 4 hrs and really tested your soft skills more that Finance knowledge.
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?