I applied online. The process took 4 weeks. I interviewed at Vanguard (Scottsdale, AZ) in Mar 2017
Interview
Phone screen followed by an in person group interview. Don't focus too much on needing to know details about investing but have a basic understanding of terms. It sounds like these interviews are a chance for them to hire for multiple roles all at once, so be aware that your offer may be for a role you didn't apply for.
Interview questions [1]
Question 1
Tell me about a time when you changed your approach based on feedback from a customer.