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      Vail Resorts

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      Guest Services Interview

      1 Mar 2011
      Anonymous employee
      Keystone, CO
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at Vail Resorts (Keystone, CO) in Nov 2010

      Interview

      Applied online and went through a quick phone interview. Told me they'd call me back the next day but it actually ended up taking about 4 days to get an in person interview. Be persistent or they are likely to forget about you. Once I got to the in person interview they asked really basic questions about my background and why I would be a good fit. Asked for a few examples of my work history and what I would like about working there. Nothing too difficult and no off the wall questions mostly just stuff from a script.

      Interview questions [2]

      Question 1

      How would you deal with an irate customer?
      Answer question

      Question 2

      Would you be willing to work nights, weekends, and all major holidays?
      Answer question
      3

      Other Guest Services interview reviews for Vail Resorts

      Guest Services Interview

      30 Aug 2013
      Anonymous employee
      Squaw Valley, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Vail Resorts (Squaw Valley, CA)

      Interview

      Applied online, initial telephone conversation, short in-person interview

      Interview questions [1]

      Question 1

      What does customer service mean to you?
      1 Answer

      Guest Services Interview

      8 Aug 2011
      Anonymous employee
      Vail, CO
      Accepted offer
      Neutral experience
      Average interview

      Application

      The process took 2 days. I interviewed at Vail Resorts (Vail, CO) in Aug 2011

      Interview

      Applied online and got a call to schedule a phone interview about 3 weeks later. Interview was pretty standard... "how would you deal with angry guests" ... "what are 3 adjectives that describe you" ... "what is your proudest moment/biggest accomplishment" ... "why do you feel you'd be the right candidate for Vail" etc. Guy interviewing sounded pretty relaxed, pretty easy to talk to.

      Interview questions [3]

      Question 1

      What are 3 adjectives that describe you?
      Answer question

      Question 2

      What was your biggest accomplishment/proudest moment in life?
      Answer question

      Question 3

      Give an example of a time you displayed exceptional customer service?
      Answer question
      3