The majority of inquiries during the interview primarily revolved around the realm of customer service, demonstrating a pronounced emphasis on this area. One particularly prominent query pertained to strategies for effectively managing challenging customer interactions, underscoring its pivotal role in the discussion. It's worth noting that the interview was conducted in a virtual format, which added a distinct dimension to the overall experience.

The interview process involved a pre screening call, followed by an interview with branch manager. The process was long and required follow ups. Both were completed via virtual call and then emails in the middle.