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      Customer Success Manager (CSM) Interview

      8 May 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at UserTesting

      Interview

      Interview process was positive. The team are quick to respond. - Chat with internal talent team - Chat with line manager - Chat with a member of the team - Case study interview

      Interview questions [1]

      Question 1

      Size of current book of business and how it’s managed
      Answer question

      Other Customer Success Manager (CSM) interview reviews for UserTesting

      Customer Success Manager (CSM) Interview

      29 Jan 2025
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at UserTesting (London, England)

      Interview

      Interview process was pre-merger so may have changed. Phone screening with in-house recruiter, interview with team lead/hiring manager, peer interview followed by role play QBR presentation with one of the CSMs, Manager of CS and Director of CS

      Interview questions [1]

      Question 1

      Tell me about a time you had to deal with a challenging customer, how did you manage the situation?
      Answer question

      Customer Success Manager (CSM) Interview

      29 Feb 2024
      Anonymous interview candidate
      Edinburgh, Scotland
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at UserTesting (Edinburgh, Scotland)

      Interview

      It was easy to as the leadership team were great to work with and learn more about the product and people that currently Work there. Great set of customers too!

      Interview questions [1]

      Question 1

      Can you tell me more about how you have worked strategically
      Answer question

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