I applied online. The process took 3 weeks. I interviewed at Unum (Atlanta, GA)
Interview
The Interview process was smooth and not stressful compared to others. It was very insightful and the recruiter was very kind.They ask behavioral questions and how you handle different situations.
Interview questions [1]
Question 1
Tell me about a time when you had to speak with an angry customer. What was the situation how did you handle it and what was the outcome.
It was a relatively quick process. About a one week turn around from application to interview. All were video/phone interviews for a remote position. Very basic customer service and experience based questions.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult/upset customer. All were experience questions.
I applied through a staffing agency. The process took 2 weeks. I interviewed at Unum (Chattanooga, TN)
Interview
Asked the usual interview questions "How do you handle difficult calls?" and "How do you manage your time?" It felt like a conversation in the session and I did not feel nervous.
Yes they interview and it is a tedious process. Will phone you and then call for in person interview. Will offer job over the phone. Asked around twenty different questions in both interviews.