I applied online. The process took 2 weeks. I interviewed at Universal Studios (Hollywood, CA) in May 2018
Interview
The interview was really really simple! I had Rene and omg he was so laid back and chill!! I recommend getting there an hour early just because of parking and having to walk to you destination takes a good minute. When you get the the first office you sign in and wait to be walked to a waiting room with a bunch of people you wait there and it was really fast I wasn’t waiting for too long which was nice! And then you get walked to a cubicle and lemme tell you it’s very nervousing just smile and make eye contact!
Interview questions [1]
Question 1
What’s the difference between good customer service and great customer
I applied in-person. I interviewed at Universal Studios (Hollywood, CA) in Mar 2026
Interview
Quick ten minute phone call then 15 minute in person the next day. Asked about how I would handle certain guest interactions and to tell them about myself. They really just want to know that you are personable and like to interact with guests.
Interview questions [1]
Question 1
If a little girl was in line to go on despicable me but got very scared at the last minute, how would you handle that situation in relation to the Despicable Me universe?
I applied online. The process took 1 week. I interviewed at Universal Studios (Hollywood, Los Angeles) in Aug 2025
Interview
Initial phone screen interview. Basic questions about background then 2 scenarios to react to. One is how to respond if a parent walks up and child is too small for ride. Other is how to react when child is too scared once they get to end of line
Interview questions [1]
Question 1
how to respond if a parent walks up and child is too small for ride
I applied online. I interviewed at Universal Studios (Hollywood, CA) in Jul 2025
Interview
Easy questions, what you would do in a scenario of a passenger that doesn't meet height requirements, how you would respond to diverse coworkers and personalities, and why you feel you are a good fit for the role.