I applied online. The process took 4 weeks. I interviewed at UnitedHealth Group
Interview
Overall smooth employment process. The application and interview process took about a month in total. I did the application in the beginning of the month, then received an interview offer about a week and a half later. The interview was a couple days after that, and it was a video interview. It was rather fair, just make sure you prep beforehand if prone to getting nervous. The interviewer was very nice and pleasant.
Interview questions [1]
Question 1
Name a time you had to get over a difficult situation? How did you handle it?
What do you do when you have to learn something new and do you ask for help?
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
