I applied online. The process took 2+ months. I interviewed at UnitedHealth Group
Interview
Let me first say that God is the reason I got this job! Period.
The application process at UnitedHealth was extremely lengthy and rigorous. It took a total of 12 weeks before I got hired. I applied on 11/21/2014.
Right after applying,
1) Completed the screening assessment test for the position. [The company gives you a 48 hour window to complete the test.]
2)After passing on 11/25/2014, I got an email requesting me to participate in a one-on-one 45-minute phone interview with a recruiter. I set up a date and time with the recruiter for the next day. On the phone the female asked me simple questions about myself and my work history.
Additionally, during the phone interview I was given typical scenario/situational questions to answer (i.e. "What would you do if...? Tell me a time where.....Do you have experience with...?"). She also informed me more about the position and its requirements, the date/time the training class would start and how many weeks it would be, the hours and pay, etc. At the end of our conversation, the recruiter told me she was going to move my application to the next step in the process.
3) I got an email from my recruiter to set up a face to face interview with a hiring manager on 12/03/2014 for a Claims position I applied to weeks before. I interviewed for that on 12/11/2014. Long story short, I ended up not getting that job.
About a month later, I was contacted by my recruiter again to schedule another interview for the position Customer Service Advocate. I interviewed for that position on 01/14/2014.
4) On 01/29/2014, I got a call from another recruiter and was offered the position and accepted!
5) I was emailed the next day (a Friday) to update my Profile information and make sure everything is correct on the company website. I was also offered the position only contingent on me passing a pre-employment background check and drug test.
6) On 02/02/2015, I completed the consent to conduct the background check form online and made my appointment/completed my drug test the same day.
7) On 02/16/2015 I was contacted by phone by a recruiter as well as by email saying that I passed both with flying colors and let me know I start work on 02/23/2015!
Note to everyone applying: It's a LOT to go through to get a job here--but if I can do it, so can you. Just be persistent and patient. Good luck!
Interview questions [1]
Question 1
Basic situational questions and about professional work history/experience
I applied online. I interviewed at UnitedHealth Group (Tampa, FL) in Jul 2025
Interview
First step is to apply online on their website, next they will send you an assessment to take if they want to move forward with your application. Some questions on the assessment include listening to customers verifying their names, address, etc. another part it to give your response of most likely or never. Last a personality test, who you are as a person. Once the assessment is complete you wait to see if a recruiter wants to move forward. I have not done the interview process (virtual) yet. However I’m speaking positive about it and have seen some of the questions being asked.
Interview questions [1]
Question 1
Described a different situation you had to deal with and how did you handle it?
Why do you want to work at United Healthcare?
Tell me about yourself?
I applied through other source. I interviewed at UnitedHealth Group (Houston, TX) in Oct 2023
Interview
I'm an internal candidate, applying for the Customer Service Advocate Work From Home position.
I applied on Oct 26th 2023.
There were three parts to this process for Customer Service Advocate. 1. Pre-screen 2. Video Recording of yourself answering questions. 3. Zoom style face to face interview with hiring manager.
Here was my experience, the questions asked and some insight.
I received an email to complete a pre-interview screening assessment via ModernHire the day after I submitted my application.
The assessment has a few steps. 1st listening to 2 or 3 calls where you're supposed to demonstrate your ability to multi-task in a fast-paced setting. On the mock calls you listen for information accuracy and press a button every time the call quality dipped below 90%.
2nd a section you're asked several questions with a drop-down menu of possible resolutions that you are to select to demonstrate how you would react in certain situations. (there are some trick questions try to be the ideal candidate)
3rd segment you're given "either or" personality type options and you're supposed to choose Most or Sometimes. MY ADVICE: Always choose Most, never be on the fence with your response to the presented scenario.
After the 3 segments your prompted to answer questions about ability to telecommute, the schedule etc and type I agree or give a reasonable explanation as to why you don't agree.
I passed the assessment and received an offer to do the video recording the next day.
--------------- The Video OnDemand Interview
This is you recording yourself answering STAR method behavioral questions. You're given 120 hours (5 days) to complete, an UNLIMITED number of times to record; the option to logout and log back in without losing your work. So if you can't think of a scenario right away RELAX, use your resources, you've got time. The 1st video is a self-introduction - talk about yourself professionally not personally. **BTW** You'll only be asked to record 3 or 4 questions EVEN THOUGH the screen might say page 1 of 8. This scared me and made me not want to complete it; but it turned out the other questions are just job-related questions like expected pay range, job description etc... I passed my Video onDemand Interview and was offered to interview with the hiring manager. I declined to accept the interview because I found another position that I wanted more with a more ideal schedule than this one. All questions I was asked are below.
Interview questions [4]
Question 1
Tell me about a very difficult problem you have worked on. How did you approach it? What process did you follow to solve it? What other information did you gather to help you solve it? What solution did you select? Did you ask anyone for help? How did that work out?
Describe a time when you received feedback that was difficult for you to hear. What was the feedback? What made it hard to hear? What was your initial reaction to this feedback? What did you do next? Why did you approach it that way? Was the feedback useful longer term? Did your performance or behaviors change as a result? How?
Tell me about a time when you had to deliver bad news (delayed delivery, unavailability, increased cost) or even say “no” to a customer? What caused you to have to deliver this bad news? How did you approach this? Who helped you? 4. How did the customer respond? What did you do next? How did you feel about having to do this? What was the final outcome? What did you learn?