The process took 1 day. I interviewed at UnitedHealth Group (Harlingen, TX) in Sept 2009
Interview
Basically you sign up at their web-career site and then you fill out a job application and anwered some general questions. Once the web-site based on the information you provided decides that you can continue thru the hiring process, then you can schedule an interview (site-assessment). Then you show up there and take the assessment and interview with one hr rep. Then based on your results and interview, they hire you or not.
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
