I applied online. The process took 2 weeks. I interviewed at UnitedHealth Group in Jan 2014
Interview
Calls and then sit down with manager. Met with different people and never knew who was leading the meeting. Disorganized, but that was several years ago. Since then, had internal interviews where I knew the people. Externally, it's now video from a recruiter then phone then in person. Pain in the butt. It's a big company so expect a lot of red tape and recruiters calling you from their house with dogs barking in the background.
Thank you for taking the time to write this review ! Your feedback is highly appreciated and will help us improve our processes. Sincerely, Natasha N. - Talent Community Manager, UnitedHealth Group
Other Account Manager interview reviews for UnitedHealth Group
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
