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      Tufts Health Plan

      Part of Point32Health

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      Member Service Specialist Interview

      4 Sept 2022
      Anonymous employee
      Accepted offer
      Positive experience

      Other Member Service Specialist interview reviews for Tufts Health Plan

      Member Services Specialist Interview

      24 Feb 2021
      Anonymous employee
      Boston, MA
      Accepted offer
      Average interview

      Application

      I interviewed at Tufts Health Plan

      Interview

      Interview started with the hiring manager. Afterwards, it was followed by an interactive computer simulation to test computer literacy. Then there was an offer of employment. Standard interview questions and building of rapport.
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Tufts Health Plan (Boston, MA) in Jun 2020

      Interview

      It was a straight to the point but at the same time not generic process. I felt like they were really trying to get a sense of who I was and what I could contribute rather than reading a script from the internet.

      Interview questions [5]

      Question 1

      What is the greatest challenge you have had to face in a previous role?
      Answer question

      Question 2

      Do you excel in a fast-paced environment with high call volume?
      Answer question

      Question 3

      What do you do when faced with an escalated customer?
      Answer question

      Question 4

      How well do you work with other people?
      Answer question

      Question 5

      How do you prioritize cases?
      Answer question
      1