Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Travelers

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Travelers reviews | Travelers jobs | Travelers salaries | Travelers benefits | Travelers conversations
      Travelers interviewsTravelers Claim Operations Specialist interviewsTravelers interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Claim Operations Specialist Interview

      1 Oct 2015
      Anonymous interview candidate
      No offer
      Positive experience

      Other Claim Operations Specialist interview reviews for Travelers

      Claim Operations Specialist Interview

      6 May 2026
      Anonymous interview candidate
      Diamond Bar, CA
      No offer
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at Travelers in Sept 2015

      Interview

      -First step was filling out the application online. It was a simple create a login and upload a cover sheet and resume. -Second step you will receive an email scheduling a phone interview with a HR Rep. ( I actually received this email the next day after submitting my application). The interview is projected to be an hr. which mines lasted 35min. The interview will be general questions about your resume. The HR Rep will also ask situational and behavioral questions but it wont be no more than 5 or 6. -Third step if the HR Rep is impressed with the interview he/she will schedule a face to face interview with two supervisors. The HR Rep will send an assessment which is basically you inputting your work history for the last 7yrs and also explaining why you want to leave current jobs and why you left other job positions. -The face to face interview was a process. They started off with having me explain my resume in depth and always asked the question 'What made you leave this company?" After that, I was asked about 12-15 behavioral and situational questions. The questions were average but required extensive answers. They wanted specific answers too. Once they are finished with those questions they ask, How did you hear about this position? what made you apply to this position? How did you prepare for this interview? Then afterwards they will give you the chance to ask any questions you may have. The interview went a little over an hour and there was no dull moment. While you answer each question they will be jotting down some notes. -I was told after the interview I would receive a call back in the next week or so on scheduling another interview with I believe the operations director only if they were interested. Two days after the interview I received an email saying the position was filled and no longer open. Yes, I was pretty peeved about that, 3 days of preparation for nothing but at least I wasn't waiting for weeks. Overall it was a very intense interview process and requires much preparations. The company itself seems like a nice company to work for. They have a very friendly workplace and the two guys who interviewed me were nice. The main advice I would give, is search as many behavioral and situational questions and have scenarios that fit. Everyone has answers to these questions but its all about how you answer them. I answered every question but I had no idea there would be as many questions as they asked. I think I answered 20-25 questions (no exaggeration) I was hoping it would be more of a conversation so they can get a feel of my personality but it was straight to the point. But like I said before, the work environment seemed very nice I really wish I would of been selected for this position. Good Luck on those who are selected for an interview, I gave as much detail as I could.

      Interview questions [1]

      Question 1

      Tell us about a time where you had to be persuasive? Tell us about a time where you had to be creative with completing a task? Explain how you would deal with an upset customer? What steps did you take when having an extremely long work day? How do you deal with work-overloads?
      2 Answers
      16
      Negative experience
      Difficult interview

      Application

      I interviewed at Travelers (Diamond Bar, CA)

      Interview

      The interview process was weird. I had multiple interviews in one day. I thought that was strange. There is a manager interview, then a peer interview, and then the final interview of the day is with the VP and HR.
      1
      avatar
      Travelers response
      1mo
      Thank you for sharing your interview experience with us. We are glad to see that our recruiting team was supportive and responsive throughout your journey. We look forward to having you as a part of the team.

      Claims Operations Specialist Interview

      2 Sept 2022
      Anonymous employee
      Wyomissing, PA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Travelers (Wyomissing, PA) in Jul 2022

      Interview

      After submitting my application online, I received an email to take an online assessment. Upon satisfactory completion of the assessment, I was emailed 2 days later to schedule a phone screening. There were 2 Zoom interviews after that and an offer was made a week after my final interview. Overall, the process was easy and you can tell that they thoroughly assess all applicants prior to making an offer. Lots of STAR questions, so prepare for those.

      Interview questions [3]

      Question 1

      Name a time you caught and corrected something that wouldn’t have been caught otherwise.
      Answer question

      Question 2

      Name a time you had to deal with something you didn’t expect to encounter.
      Answer question

      Question 3

      Explain a time there was an increase in your workload and how you handled it.
      Answer question
      4

      Claim Operations Specialist Interview

      23 Mar 2022
      Anonymous employee
      Hartford, CT
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Travelers (Hartford, CT)

      Interview

      The interview process was absolutely wonderful. Every single person I interacted with was very kind and helpful. Just a heads up tho, it is a lot of behavioral questions. Look up the STAR method and utilize for your interview. Other than that, the process is lengthy. As they take there time to thoroughly interview a candidate. I went through 3 interview process before hearing decision. Phase one is with the recruiter, then phase two is with the person in charge of your team. Lastly, phase three is with the big boss and senior HR. I really do hope this helps anyone else interview process with Travelers. Good luck everyone!

      Interview questions [1]

      Question 1

      Tell us a time when...
      1 Answer
      6