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      Claim Operations Specialist Interview

      19 Sept 2017
      Anonymous employee
      Accepted offer
      Positive experience

      Other Claim Operations Specialist interview reviews for Travelers

      Claim Operations Specialist Interview

      6 May 2026
      Anonymous interview candidate
      Diamond Bar, CA
      Average interview

      Application

      I applied online. I interviewed at Travelers in Aug 2017

      Interview

      The interview process was pretty lengthy and played out in three steps. I was first contacted by a corporate recruiter for a phone screen where I was asked to go over my experience and was asked a few scripted questions. At the end of the phone call, I was told she would pass my information off for an in-person interview. I was contacted the same day to schedule that interview. The first in-person interview was almost 2 weeks later with three unit managers. It was very laid back and conversational. I was asked to go over my resume in depth, and the managers had numerous questions along the way. My first interview occurred on a Friday and I was contacted the following Monday for a second interview. The second interview was with the two department managers and an HR manager and was essentially the same format as the first. I heard back from corporate HR with an offer about 2 weeks after the second interview.

      Interview questions [3]

      Question 1

      How do you deal with difficult customers?
      Answer question

      Question 2

      How do you handle a large workload?
      Answer question

      Question 3

      How well do you work in a collaborative team environment?
      Answer question
      13
      No offer
      Negative experience
      Difficult interview

      Application

      I interviewed at Travelers (Diamond Bar, CA)

      Interview

      The interview process was weird. I had multiple interviews in one day. I thought that was strange. There is a manager interview, then a peer interview, and then the final interview of the day is with the VP and HR.
      1
      avatar
      Travelers response
      3w
      Thank you for sharing your interview experience with us. We are glad to see that our recruiting team was supportive and responsive throughout your journey. We look forward to having you as a part of the team.

      Claims Operations Specialist Interview

      2 Sept 2022
      Anonymous employee
      Wyomissing, PA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Travelers (Wyomissing, PA) in Jul 2022

      Interview

      After submitting my application online, I received an email to take an online assessment. Upon satisfactory completion of the assessment, I was emailed 2 days later to schedule a phone screening. There were 2 Zoom interviews after that and an offer was made a week after my final interview. Overall, the process was easy and you can tell that they thoroughly assess all applicants prior to making an offer. Lots of STAR questions, so prepare for those.

      Interview questions [3]

      Question 1

      Name a time you caught and corrected something that wouldn’t have been caught otherwise.
      Answer question

      Question 2

      Name a time you had to deal with something you didn’t expect to encounter.
      Answer question

      Question 3

      Explain a time there was an increase in your workload and how you handled it.
      Answer question
      4

      Claim Operations Specialist Interview

      23 Mar 2022
      Anonymous employee
      Hartford, CT
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Travelers (Hartford, CT)

      Interview

      The interview process was absolutely wonderful. Every single person I interacted with was very kind and helpful. Just a heads up tho, it is a lot of behavioral questions. Look up the STAR method and utilize for your interview. Other than that, the process is lengthy. As they take there time to thoroughly interview a candidate. I went through 3 interview process before hearing decision. Phase one is with the recruiter, then phase two is with the person in charge of your team. Lastly, phase three is with the big boss and senior HR. I really do hope this helps anyone else interview process with Travelers. Good luck everyone!

      Interview questions [1]

      Question 1

      Tell us a time when...
      1 Answer
      6